Refund Policy

Refund Policy

Website: www.tutorup.online
Contact Email: Info@tutorup.online

At TutorUp.online, we aim to provide high-quality learning experiences through our Spoken English and AI courses. However, we understand that situations may arise where you may need a refund.

📌 Eligibility for Refund

You may be eligible for a refund only under the following conditions:

• You request a refund within 3 days of purchase/enrollment.

• You have not completed more than 20% of the course content.

• You have valid proof of payment (screenshot, email receipt, etc.)

🚫 Non-Refundable Cases

Refunds will not be provided if:

• You request after the 3-day refund window.

• You have completed a significant portion of the course.

• You enrolled by mistake but used the content.

• You are dissatisfied but did not attend or watch the lessons.

💼 How to Request a Refund

Please email us at Info@tutorup.online with:

• Your name and registered email

• Course name

• Reason for the refund

• Payment receipt

Our team will review your request within 5 business days and notify you via email.

💳 Refund Process

• Approved refunds will be processed through the original payment method.

• Refunds may take 7–10 business days to reflect in your account.

❗Important Note

Refund policies may vary for special discount offers, combo packages, or third-party platforms.

We’re here to support you. If you’re facing issues with the course or learning experience, please email us before requesting a refund — we’ll try our best to help!

📩 Email us anytime at Info@tutorup.online